Overview
Thank you for shopping at Earleen Jewels. We want to ensure your complete satisfaction with our fine jewelry products. If for any reason you are not entirely satisfied with your purchase, we offer a 30-day, no-questions-asked return policy. Please read the following policy carefully to understand your options:
Returns and Exchanges:
You may return or exchange any item purchased from us within 30 days of the delivery date.
To be eligible for a return or exchange, the jewelry item must be in its original, unused condition and packaging included.
Custom-made or personalized items are not eligible for returns or exchanges, except in cases of manufacturing defects or errors on our part.
Return Process:
To initiate a return or exchange, please contact our customer support team at “earleenjewels@gmail.com” within 30 days of the delivery date.
Provide your order number, the reason for the return, and any additional details that may help us process your request more efficiently.
Our customer support team will provide you with return instructions, including the return address and any other relevant information.
Refund Process:
Once your returned item is received and inspected, we will notify you of the approval of your refund.
If your return is approved, a refund will be issued to the original payment method used for the purchase within 1-2 days.
Lost or Damaged Items:
If your jewelry item is lost or arrives damaged, please contact us immediately. We will work to resolve the issue promptly and provide a replacement or refund as necessary.
Contact Us:
If you have any questions or concerns about our return and refund policy, please feel free to reach out to us at “earleenjewels@gmail.com” or Whatsapp (+91) 95741 09897.